Guide
How to track rent paid by Telebirr and bank transfer
"ETB 22,000 credited by D MEKONNEN." Which tenant is that? Here is a simple routine that makes every mobile money and bank payment traceable to a unit.
Updated:
Why transfers get lost
- The sender is a relative, an employee or a company, not the tenant
- Two tenants pay the same amount on the same day
- The SMS or statement has no unit number
- Screenshots arrive on different phones and chats
A routine that works
- 01
Give each invoice a number
Put it on every invoice and ask tenants to write it (or their unit number) in the transfer reason.
- 02
Collect proof in one place
Ask tenants to send the screenshot or slip to one channel only, not to whoever they know.
- 03
Match the same day
Each day, compare new credits on the bank statement or Telebirr history with the proofs received, and mark the invoices paid.
- 04
Issue a receipt immediately
A receipt confirms to the tenant that the payment was seen and closes the loop.
- 05
Review unmatched credits weekly
Anything not matched within a week gets a call. It is usually a tenant who forgot to send proof.
Doing it in AradaRent
In AradaRent every invoice has a number, tenants upload their Telebirr screenshot or bank slip directly against the invoice in their portal, you verify it in one click and the numbered receipt goes out automatically. Payments recorded by staff (cash, cheque) go through the same flow, so the arrears report is always current.
Frequently asked questions
How do I know which tenant sent a bank transfer?
Ask tenants to include the invoice or unit number in the transfer reason and to upload proof against their invoice. In AradaRent the proof is attached to the invoice, so the match is made by the tenant when they pay.
Does AradaRent connect to Telebirr directly?
Not today. Tenants pay through Telebirr as usual and upload the screenshot; you verify it in one click. Payment-gateway integrations are on the roadmap.